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Accountability > Accessibility

Accessibility

What Accessibility and Accommodation mean to us

Overview
Family and Children’s Services of Lanark Leeds and Grenville is committed to ensuring that persons with disabilities are provided equal opportunities and standards of service in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) by eliminating barriers and improving accessibility for persons with disabilities in a manner that respects dignity, independence, integration and equal opportunity.

We recognize the diverse needs of persons within the communities we serve and will respond by providing services and facilities that are accessible to everyone. This includes training, the use of assistive devices, permission to use service animals and the ability for those with disabilities to be accompanied by a support person. We will make every effort to provide notice in the event of a disruption in the facilities or services potentially used by people with disabilities.

MULTI-YEAR ACCESSIBLITY PLAN
Multi Year Accessibility Plan

READ OUR POLICY
Accessibility for Persons with Disabilities

Feedback Process
The Family and Children’s Services of  Lanark, Leeds and Grenville recognizes the diverse needs of persons within the communities we serve and will respond by providing services and facilities that are accessible to everyone.

The Agency recognizes that every person has the right to make a complaint, offer a suggestion or compliment on the way we provide services to people with disabilities.  Everyone is invited to provide their feedback.  All feedback is tracked to ensure appropriate follow up and reporting and is kept in strict confidence.

Feedback may be provided in any of the following methods:

  • Telephone:   (613) 498-2100 or 1-855-667-2726
  • Email: hr@fcsllg.ca
  • In Writing:

Family and Children’s Services of  Lanark Leeds and Grenville
Human Resources
438 Laurier Blvd
Brockville, ON   K6V 6C5

  • In person


Feedback Form
Accessible Customer Service/Employee Feedback Form

Feedback Cards
FCSLLG Feedback Cards

All feedback is directed to Human Resources.  Human Resources will provide a response no later than fourteen (14) business days of receipt of such feedback in a format that takes into account any disability and outlines actions deemed appropriate.

Questions?
A copy of Family and Children’s Services of Lanark Leeds and Grenville’s Accessibility for Persons with Disabilities policy and related documents are available upon request by contacting the Human Resources department (see above).

*Please note: If you require a copy of the Accessibility for Persons with Disabilities policy and related documents in an alternate format, please advise the Human Resources department.